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Whenever I talk to growth leaders on how they onboard users to their product, I’m always fascinated by how often the term “aha” moment comes up. They consistently say they want their users to get to their product’s “aha” moment, the interaction that fills their users with a feeling of delight and reveals the true value of the product to them.
According to
Vivek, the Head of Growth at
Wave, your job of onboarding new users doesn't end when they experience the first "aha" moment, but what he calls the "First Activation Event" or FAE for short. In this episode, Vivek shares his user activation framework that helped Wave get acquired by H&R Block for $537 million.
In episode 99, you'll learn:
- Why is the "Aha" moment not enough to determine if a user is activated?
- How the Wave team designed the onboarding experience
- Why managing up is an important skill for growth teams to have?
Sponsor
Thank you for the sponsor of this episode, 42 Agency. Kamil and his team help B2B SaaS businesses streamline operations, implement new tech stack, design ABM & demand generation strategies, and create a predictable revenue pipeline. Book a free road mapping session at
https://fourtytwo.agency/gmt
Key Discussion Points
- [02:33] What is Wave?
- [06:48] What are the lessons from Vivek took from working in Growth at Shopify to Wave?
- [12:10] As the first growth hire at Wave, how did Vivek get the buy-in from the executive team?
- [16:55] Why managing up is an important skill for growth teams to have?
- [20:13] What is the number one metric that Vivek and the growth team are accountable to?
- [22:05] Why is the "Aha" moment not enough to determine if a user is activated?
- [28:20] How do you figure out what your First Activation Event (FAE) is?
- [32:43] How does Growth work with the demand gen and product teams?
- [37:37] How the Wave team designed the onboarding experience
- [52:32] Vivek's advice to growth teams
Links
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Episode 97